Refund policy

• Duration: You have 30 days after receiving your item to request a return.
• Eligibility: Items must be unworn or unused, with tags, and in their original packaging.
• Shipping Costs: Customers bear the shipping costs unless the product is damaged or doesn't match the description.
• Exclusions: We do not accept returns on sale items or gift cards.
• Initiating a Return: Contact us at info@timelesstweaks.com. If your return is accepted, we'll provide instructions for sending the package. Items sent back without prior authorization will not be accepted.
• Contact: Reach out to us at info@timelesstweaks.com for any return queries.

Damages, Defective, or Incorrect Items:

• Notify us immediately and provide clear photos or videos of the item and its packaging. We'll evaluate the issue and make it right.

Unreceived or Undelivered Orders:

• Inform us promptly if you do not receive your order, and provide documentation proof from the local courier who handled your order.

Refunds:

• We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded via your original payment method. Note that processing times may vary.
• We reserve the right to refuse refunds in certain situations, including if no video or photo was sent, no documentation proof is provided, products are damaged due to improper use or neglect, or customers change their minds. Please send defect/damage videos or photos to info@timelesstweaks.com.